Customer satisfaction survey template
Measure how each support conversation went, while it’s still fresh.
Try it before you use it
This is the real form. Answer it like your respondents would; nothing you type is saved.
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First off, what’s your name?
What’s in the customer satisfaction survey template
7 questions, one at a time. Edit, reorder or remove any of them.
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First off, what’s your name?
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What did you need help with, …?
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How would you rate your experience?
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How easy was it to get your issue sorted?
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Your agent was…
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And how likely are you to recommend us to a friend?
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Any other feedback before you go?
Built in
Personal touches
Earlier answers, like a name, are recalled in later questions.
Picture answers
Options show as photos people can tap.
Your own domain
On Pro, share it at forms.yourbrand.com instead of our address.
Straight to Google Sheets
Every response can land in a spreadsheet within seconds.
Embed anywhere
Put it on your site inline, as a popup or as a side tab.
How to use this template
Use the template
Sign up free and the template opens as your own copy.
Make it yours
Edit the questions, swap the photo, set your colours and logic.
Share it
Send the link, embed it on your site, or put it on your own domain.
Customer satisfaction survey template, answered
Is the customer satisfaction survey template free?+
Yes. The Customer satisfaction survey template is free on every plan. The Free plan includes one active form and 100 responses a month, with no card needed.
Can I change the questions and design?+
Yes. Click any text to edit it, add or remove questions, change the photos, colours and fonts, and add your own logic.
How long does it take to fill in?+
About 3 minutes. It has 7 questions, shown one at a time.
Where do the responses go?+
To your Forms results, with charts for each question. You can also export CSV or JSON, send them to Google Sheets, or on Pro post them to a webhook.
Can I put this form on my own website?+
Yes. Embed it inline, as a popup or as a side tab, share a link or QR code, or on Pro, host it on your own domain.
Use the customer satisfaction survey template free.
Make it yours in minutes. No card needed.
Use this template