Customer feedback template
Ask better questions and get answers worth acting on — with a follow-up that adapts to the rating.
Try it before you use it
This is the real form. Answer it like your respondents would; nothing you type is saved.
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Overall, how would you rate your visit?
What’s in the customer feedback template
4 questions, one at a time. Edit, reorder or remove any of them.
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Overall, how would you rate your visit?
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Lovely! What went well?
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Sorry about that. What went wrong?
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Anything else you’d like to tell us?
Built in
Logic built in
Follow-up questions change with the answers, so everyone sees only what applies to them.
Your own domain
On Pro, share it at forms.yourbrand.com instead of our address.
Straight to Google Sheets
Every response can land in a spreadsheet within seconds.
Embed anywhere
Put it on your site inline, as a popup or as a side tab.
How to use this template
Use the template
Sign up free and the template opens as your own copy.
Make it yours
Edit the questions, swap the photo, set your colours and logic.
Share it
Send the link, embed it on your site, or put it on your own domain.
Customer feedback template, answered
Is the customer feedback template free?+
Yes. The Customer feedback template is free on every plan. The Free plan includes one active form and 100 responses a month, with no card needed.
Can I change the questions and design?+
Yes. Click any text to edit it, add or remove questions, change the photos, colours and fonts, and add your own logic.
How long does it take to fill in?+
About 2 minutes. It has 4 questions, shown one at a time.
Where do the responses go?+
To your Forms results, with charts for each question. You can also export CSV or JSON, send them to Google Sheets, or on Pro post them to a webhook.
Can I put this form on my own website?+
Yes. Embed it inline, as a popup or as a side tab, share a link or QR code, or on Pro, host it on your own domain.
Use the customer feedback template free.
Make it yours in minutes. No card needed.
Use this template